Business Improvement Specialist (Fixed Term)

Serco is a place where you can grow
Join a team of 12,000+ professionals across ASPAC and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunities for professional growth and development
• Supportive work environment with trusted leadership
• Access to cutting-edge technology and tools
• Opportunity to drive change and make a difference. 

About our Fiona Stanley Hospital team
Fiona Stanley Hospital is a leading 863-bed tertiary hospital in the south metropolitan area, offering comprehensive healthcare services to adults, youth, and children.
Working with Serco at Fiona Stanley Hospital is more than just a job – it’s an opportunity to partner with the clinical workforce and make a meaningful impact on the experience of patients and visitors.
 

Make an impact at Serco
The Contract Support portfolio encompasses sub-functions and resources that support various “all of contract” deliverables – including Assurance, Performance, Reporting, Business Improvement & Stakeholder Relations. 
The Business Improvement & Stakeholder Relations sub-function focusses on driving the end-to-end delivery of key projects and tasks linked to clear, prioritised business objectives – whilst ensuring that the stakeholders impacted by these tasks are effectively engaged and supported throughout the project/task delivery. 
Responsibilities will include end-to-end delivery of a wide variety of business initiatives, including:

• Requirements and benefits capture
• Business case definition and promotion
• Mobilisation, including resource identification, assignment of roles, etc.
• Project design and execution
• Reporting and stakeholder communication
• Closure activities, including lessons learned and benefits realisation.
• Support innovation, change and improvements projects
• Responsible for assisting services in delivering assurance and/or compliance obligations

Serco is a place for you.
To be successful in this role you’ll have:

• Demonstrated experience in within an innovative and productive team  (health care or hospitality sector is preferred)
• The ability to collate information from various sources to produce high quality briefing notes/business cases.
• Commitment to continuous improvement which results in positive change in the workplace and service delivery.
• Demonstrated ability to operate in a working environment that promotes a strategic approach
• Strong problem solving and analytical skills
• The ability to manage multiple priorities simultaneously.
• Excellent report writing skills and attention to detail
• The ability to produce easily understood documents which meet the needs of their intended purpose and audience

Desirable

• Process improvement qualifications (e.g. Yellow Belt)
• Project management qualifications (e.g. PRINCE2)

As a fast-growing and successful global company, Serco’s services span across the areas of justice, immigration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.
 

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
Impact a better future at Serco.