Join our team as a Customer Contact Officer

Support the Police Assistance Line in Ballarat.

A unique opportunity to help your community & grow your career.

We offer a unique & fulfilling career that sets us apart.

Flexible work arrangements in a 24/7 operation

We work across different shifts during the day, night, weekends and public holidays.

6 weeks full time paid training

Our onsite training, facilitated during the week (9am-5pm), thoroughly prepares you with the necessary skills and role knowledge to help you excel from day 1.

Great career progression

Discover a role that offers more than just a job; it provides the support & opportunities essential for building the career you desire.

Every Call, Each Day...

You Make a Difference

Join our Customer Contact Officers team and play a crucial role for the Victorian community by answering calls for non-urgent crimes & events.

Each call you answer is an opportunity to offer guidance, support, and a listening ear to those in need.

You'll be providing a reassuring presence for the people of Victoria. A critical service that connects our community to the essential services they rely on.

But it's not just about the calls. It's about being part of a team that values your contribution, in a workplace that's as diverse as the community we serve.

Live Local, Work Local

Our team has proudly supported the Police Assistance Line for more than 5 years, offering 24/7 assistance and contributing to the safety and well-being of Victorians.

Located in the Ballarat CBD, our team is dedicated to living local and working local, fostering a community where everyone feels supported and connected. Join us, and be part of a team that makes a positive difference every day.

As a Customer Contact Officer, your role involves...

Active Engagement

Listen attentively and engage each caller to fully understand their unique situation.

Guided Expertise

Follow our carefully crafted guides to ensure every call is handled with precision and care.

Detailed Accuracy

Capture all relevant information about non-emergency events or crimes promptly and accurately

Exceptional Service

Deliver a high standard of customer engagement, playing a key role in the broader delivery of community services across Victoria.

Empathetic Support

Bring a strong desire to support others, making a meaningful impact with each interaction.

Resilient Wellbeing

Employ resilience and self-care strategies, ensuring you're at your best to support our community

Join us and make a difference every day

Apply now to be part of our compassionate and supportive team.

Your search resulted in: 0

For any recruitment enquiries, please call 1800 115 536

At work and in life, we’ve got your back

Learn more about what you can expect when you join us.

Interested but the timing isn't quite right?

Join Serco Talent Community and we will keep you informed about job opportunities and events that match your interests.

Join our talent community