Make a positive impact every day

Become a

Custodial Officer

Help ensure safety, wellbeing, and dignity for those in our care, and grow in a role that truly matters.
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We offer a unique & fulfilling career that sets us apart. 

Earn as you grow

  • After training, earn $81k - $99k + Super (annually)
  • Work only 7 days per fortnight
  • Overtime available with potential to earn more

Training & career development

We’re committed to your growth and success from day one:

  • Paid training from the start, ensuring you're well-prepared for your role.
  • Clear career progression pathways, with opportunities to advance into senior roles
  • A collaborative environment that supports teamwork, learning, and personal growth
  • Opportunity to attain a Certificate III in Correctional Practice

Work-life balance

We value your wellbeing & provide:

  • 5 weeks annual leave
  • 14 weeks paid parental leave to eligible employees
  • 2 days for volunteer leave


Your role as a Custodial Officer

Every day as a Custodial Officer, you’ll help reduce reoffending and build safer communities by playing a vital role in the supervision, rehabilitation, and reintegration of inmates.


You’ll be responsible for maintaining a secure environment for both staff and inmates, while fostering positive change for those in your care.


This involves...

Maintaining safety

Conduct headcounts, searches, inspections, and address behaviours early to ensure a secure environment.

Support rehabilitation

Encourage inmates to engage in education and programs designed to help them reintegrate into the society.

Welfare & support

Help create a positive environment by engaging with inmates, provide support, de-escalate conflicts, and address concerns.

Reporting

Provide clear and detailed reports that help monitor inmate behaviour, track incidents, and maintain a secure environment.

No prior experience? No worries.

We’ll train you from day 1, ensuring you're supported for the journey ahead.

Have experience? Even better.

We value your expertise. If you’re an experienced Custodial Officer, we’ll review your background and adjust the training duration to save you time.

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What we’re looking for

We’re seeking individuals who are ready for a career that makes a difference.


No prior experience is required... just the commitment to creating a safe and positive environment.


To succeed as a Custodial Officer, you’ll need the ability to:

  • Communicate effectively with inmates, colleagues, and management
  • Stay calm under pressure, managing high-stress situations
  • Use de-escalation techniques to manage conflicts
  • Work effectively within a team, supporting smooth operations
  • Observe and assess situations carefully, monitoring activities and identifying potential risks.


About Acacia Prison

Located 55km east of Perth, Acacia Prison is a medium-security facility managed by Serco, housing 1,470 male inmates.


We focus on safety, rehabilitation, and creating a pro-social learning environment.


At Acacia, you’ll join a collaborative, professional team dedicated to fostering positive change and helping inmates successfully reintegrate into society.

When you join Serco, you’re joining a team that does important work that really matters. 

Ready to make an impact?

Explore the career opportunities we have available

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Moving to Clarence Valley? 

We’ll help make it smoother for you by offering relocation assistance of up to $5000*.

Imagine waking up to the natural beauty of Clarence Valley every day.

With pristine beaches, lush hinterlands, and a wide range of recreational activities, you'll have it all right at your fingertips.


  *Non-cash out benefit in accordance with policy.

Learn more

20

Minute Drive

Grafton

Set along the picturesque Clarence River, Grafton is the heart of Clarence Valley. 


Known as the Jacaranda city, it boasts historic tree-lined streets, a regional airport, excellent healthcare services, great schools & vibrant cultural facilities.

Learn more

40

Minute Drive

Maclean

Built on the banks of the Clarence River, Maclean is surrounded entirely by cane fields, farmland and water.


In its unique town centre, you'll find a historic main street lined with boutique stores, cafes & restaurants with boundless lifestyle options. 

Learn more

55

Minute Drive

Yamba

Yamba, a coastal gem at the mouth of the Clarence River, is famous for its eleven beaches, relaxed beach culture, and a lively café and restaurant scene, all celebrating fresh local produce.

Learn more

55

Minute Drive

Coffs Harbour

Coffs Harbour boasts uncrowded beaches, great shopping, award-winning cafes and restaurants, Southern Cross University, health care services, schools, cultural facilities, and a regional airport.

Learn more

80

Minute Drive

Bellingen Shire

Situated between Sydney and Brisbane, Bellingen Shire is a picturesque valley known for its vibrant cultural community, love for music, arts, food, and nature.

Learn more

100

Minute Drive

Ballina

Characterised by pristine beaches, tidal bays, fertile valleys, and extensive rivers, Ballina Shire offers a thriving central business district and major airport.

Learn more

A great range of rewards and benefits

We offer a comprehensive benefits package designed to support your wellbeing, career growth, and work-life balance.

Earn as you grow

  • After training, earn $81k - $99k + Super annually
  • Work only 7 days per fortnight
  • Overtime opportunities available with the potential to earn even more

Work-life balance

We understand the importance of maintaining balance in your life and provide:

  • 5 weeks annual leave
  • 14 weeks paid parental leave to eligible employees
  • 2 days for volunteer leave

Health, wellbeing & support

Your health and wellbeing are a priority, so you'll have access to:

  • Sonder, our 24/7 Employee Assistance Program, offering mental health support, counselling, and specialist services for you and your family.
  • Opportunities to participate in meaningful community service and social impact initiatives

Training & career development

We’re committed to your growth and success from day one:

  • Paid training from the start, ensuring you're well-prepared for your role.
  • Clear career progression pathways, with opportunities to advance into senior roles
  • A collaborative environment that supports teamwork, learning, and personal growth
  • Opportunity to attain a Certificate III in Correctional Practice

Financial wellbeing

We provide additional benefits to support your financial health:

  • Free onsite parking and meals during every shift
  • Uniforms provided for your role
  • Flexible salary packaging options
  • Exclusive discounts with brands like Apple, Qantas, Hoyts Cinemas and more
  • A generous Employee Referral Program for recommending top talent

At work and in life, we’ve got your back

Learn more about what you can expect when you join us.

Interested but the timing isn't quite right?

Join Serco Talent Community and we will keep you informed about job opportunities and events that match your interests.

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