Medical Administration Officer

Medical Administrator

Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Competitive salary and benefits
• Professional development and career growth opportunities
• Supportive team environment
• Employee assistance and wellbeing programs
• Access to diverse and meaningful work
• A company that values diversity, inclusion, and belonging

Make an impact at Serco
As a Medical Administrator in the Health Service team, you will play a crucial role in ensuring the smooth operation of healthcare administration. You will be responsible for managing patient health records, coordinating administrative tasks, and supporting the healthcare team in delivering high-quality services. This is a full-time role within a multidisciplinary environment where attention to detail and confidentiality are key.

As a Medical Administrator in the Health Service team, you’ll make a positive impact by:

• Managing and maintaining patient health records in accordance with policies and procedures
• Ensuring confidentiality and security of health records and sensitive information
• Assisting with administrative duties, including receptionist tasks and telephone enquiries
• Supporting the Manager of Health Services with various administrative functions
• Providing orientation and support for new staff members
• Assisting with project management, quality improvement, and policy development

Serco is a place for you
You are an organised, detail-oriented individual with a strong background in administration. You thrive in a fast-paced environment and are comfortable working collaboratively with a multidisciplinary team. Your ability to prioritise tasks, maintain confidentiality, and demonstrate professionalism will be key to your success in this role.

To be successful in this role you’ll have:

• Strong administrative and clerical skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience working in a multidisciplinary team within a high-pressure environment
• Ability to prioritise competing workload demands and manage time effectively
• Commitment to professional and ethical standards, including confidentiality
• Strong interpersonal and communication skills, both verbal and written
• Understanding of professional, ethical, and legal requirements in a healthcare setting

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Please note:

• This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco