SIMS Control Room Operator

Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Supportive work environment with trusted leadership
• Generous paid parental leave
• Access to cutting-edge technology and tools
• Access to Sonder, our 24/7 Employee Assistance Program for you and your immediate family.
• Long-term, secure employment with a global company.

Make an impact at Serco
You will be responsible for monitoring activity at the Fiona Stanley Hospital site and managing multiple systems including CCTV, intercoms, building management systems and parking systems to receive, prioritise and manage site-based incidents. You will be expected to demonstrate high level of customer service, initiative and planning to ensure an efficient service delivery.

This role requires a WA Police Licensing - Monitors License or a WA security License.  

Key Responsibilities Include:

• Responsible for managing the daily operations of the Control Room.
• Coordinate the system Work Orders including monitoring Pre-programmed Maintenance orders to ensure KPI’s are met.
• Review CCTV footage in relation to incidents, door reader reports, door schedules as directed 
• Monitor after hours door access, including operational access doors and door schedules.
• Monitor system alarms and escalate as needed including responding to the fire control system
• Register lost & found and patient property after hours.
• Assist with access card management including resolving access issues, deleting access, or escalating issues as required.

Serco is a place for you.
To be successful in this role you can:

• Multitask and maintain composure in a high-pressure environment.
• Demonstrate high level of attention to detail.
• Demonstrate high level and clear communication (written and verbal) skills across many mediums such as work orders, emails, telephones, and 2way radios.
• Use information networks and knowledge management systems competently.
• Convey difficult or sensitive information in a tactful, respectful yet firm manner.
• Manage cultural and individual differences in an effective, equitable and consistent way.

 
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. 
Impact a better future at Serco